All returns must be authorized by Cleyn Industries Limited. A Return Authorization Number must be obtained from Cleyn Industries Customer Service Department, and the client must provide the Invoice number at the time of the request.
Certain products sold by Cleyn Industries may be returned for credit. A restocking charge of 25% will apply on stock items, or that imposed by manufacturer should the fees be greater.
The following conditions must be met. Failure to do so could result in refusal of a shipment by us.
- Goods must be returned within 90 days from date of purchase;
- At the time of the return, goods must be a stock item with Cleyn Industries and the returned quantity must correspond to the quantity of the original packaging;
- Approval and shipping destination must be obtained from Cleyn Industries before returning goods;
- Goods must be returned to the appropriate location within 10 working days after receiving the RGA number;
- The RGA number and invoice number must be identified on the return address label;
- Goods must be in their original packaging, arrive undamaged and in resellable form
- All returns are to be sent prepaid;
- Specially ordered goods are non returnable – these products are identified with a part number beginning with a // on quotes and invoices. Also any goods quoted as supply & install, Used or Direct from Manufacturer are limited to mfg warrantees only. Used items have NO warranty, returns or changes.
- Restocking charges on Non-stock or Custom items will be determined by Cleyn Industries.
- Goods damaged in transit must be signed as damaged by the receiver and carrier at the time of receipt of goods in order to request credit from Cleyn Industries.
Cleyn Industries reserves the right to deny any Returns or Claims if the above conditions are not met.
Time - Stock Items must be cancelled within 2 hours of placing on line order, Custom Orders are Non Cancellable - Non Refundable, Contact firstname.lastname@example.org to initiate any cancellation or return, authorization is required.
Method of Refund - Refund will be to the same form of payment used
Product Condition - Product must be new in same box/unopened/like new in order to return.
Refund Contact Info - Contact email@example.com or 905-629-1900
Charges - Customer to pay return shipping, restocking fees if applicable, Contact firstname.lastname@example.org to initiate an authorization